Some useful advice
Print-at-home tickets are checked on presentation by means of the barcodes printed on them (one entry only, per day of validity). The print-at-home ticket can easily be copied. Keep it in a safe place, just as you would a ticket for any other show. Avoid crumpling, cutting or damaging it.
Do not buy such a ticket from anyone. You may well find yourself with a ticket that has already been scanned!
Advice to avoid any problems with "print-at-home" ticketing
- Each ticket is unique. Make sure you print all the tickets you have ordered. The numbers on the right-hand side of the tickets allow you to distinguish them.
- Only print your tickets on white A4 paper in portrait format.
- Check that the words written in the images are readable. If this is not the case, reprint your ticket through your customer account and destroy the previous print to avoid any confusion or risk of dishonest use.
- Make sure the barcode on your ticket is easily readable. If the barcode is damaged, do not hesitate to reprint your ticket through your customer account and destroy the previous print to avoid any confusion or risk of dishonest use.
- Keep your ticket in a safe place at all times to avoid any attempt of dishonest duplication. If you have any suspicions, do not hesitate to contact us. We will be able to cancel your ticket and issue you with a new one through your customer account.
- Avoid cutting out, creasing, tearing, or laminating your ticket.
- Protect your ticket from light and humidity, and avoid leaving it in the sunshine.
