General

Paléo is a non-profit association which organises the Paléo Festival Nyon (hereinafter referred to as “Paléo Festival”).

Paléo Festival takes place during one week in July and is one of Europe’s top music and entertainment events. A springboard for up-and-coming talent as much as a showcase for headliners, Paléo Festival has gradually opened up to all musical styles, as well as to circus arts and street theatre.

Paléo Festival accommodates over 35,000 spectators per day on its site, including artists, members of the public, stand tenants, volunteers, campers, etc. The vast majority of Paléo Festival staff are volunteers.

These general conditions, which Paléo Festival reserves the right to modify at any time, apply, without restriction or reservation, to ticket sales for the festival in general, to conditions of access, and to any use of the services offered by Paléo Festival, in particular through its website or its mobile apps, either for the secure online purchase of tickets or the purchase of items through the Paléo Shop.

These general conditions apply to the exclusion of all others. They are accessible at all times on the Paléo Festival website and will prevail, where applicable, over any other version or any other contradictory document.

Anyone purchasing a Paléo Festival ticket or item confirms that they have read and accepted these general conditions, which form part of every Paléo Festival ticket or item sold.

The same applies to partner companies who work with Paléo Festival to sell tickets, who thereby confirm that they have read and accepted these general conditions.

For tickets purchased through our partner companies, please also consult their terms and conditions.

For the purposes of these general terms and conditions, the term “ticket” applies to all forms of admission (tickets, packages, passes, and invitations).

1 Ticket office

1.1 Purchase of a ticket

Paléo Festival strives to offer buyers a professional, high-quality service.

To this end, it uses tried and tested technology, in particular with regard to “print@home” tickets and mobile tickets requiring the downloading of a dedicated app. It also calls upon professionals and qualified suppliers and partners with all due diligence. Nevertheless, Paléo Festival can in no way guarantee an irreproachable and uninterrupted supply of services relating to ticket sales, nor can it rule out intrusions into computer systems or misuse by third parties. Paléo Festival therefore accepts no liability for any damage resulting from such circumstances. Liability for the services of third parties in connection with ticket sales is excluded.

Purchasers and users of the Paléo Festival website are assumed to be familiar with electronic means of communication (websites and mobile apps) and to be aware of the data security risks associated with their use. Users undertake to make only legally acceptable use of these electronic means. The Paléo Festival website is understood to be the official website, supplemented by any other IT platform used by Paléo Festival for online ticketing. These general provisions also cover the activities of IT service providers that Paléo Festival may call upon.

Paléo Festival declines all responsibility, within the limits of legal provisions, for any damage that may occur to the computer system of the ticket purchaser or of any third party, which may be linked to the use of the website or services.

1.2 Tickets

Purchasers acknowledge that the purchase of tickets and/or the use of services offered by Paléo Festival, in particular on its website or mobile app, creates rights and obligations between the purchaser and the organiser.

The contract for the purchase of a ticket is based on these general terms and conditions and the general terms and conditions of the ticketing partner, where applicable, whichever take precedence. By purchasing a ticket, purchasers accept the provisions concerning security, access, and additional regulations relating to the event in question. Furthermore, purchasers are aware that if these regulations are not complied with, they will be refused access to the event without compensation.

Tickets to attend Paléo Festival can be purchased on the Paléo Festival Nyon website, on site from the ticket office, from Ticketcorner, the Festival’s ticketing partner (official points of sale) and, if applicable, from other web platforms to which Paléo Festival has expressly granted a licence. Any ticket purchased by any other means may be refused by Paléo Festival.

Ticket prices are quoted in Swiss Francs, including VAT (where applicable and at the current rate).

The various prices and free admission rights are explained on the ticketing information media, in particular on the ticket-related pages of the Paléo Festival website.

Tickets are only issued to the purchaser if payment has been authenticated and validated. This authentication and validation is the sole responsibility of the credit organisation used by the purchaser or, respectively, of the body to which the organisation has given the mandate to carry out these checks.

1.3 Creation of a customer account

The purchase of a ticket via the website, the Paléo app, or the Paléo ticket office, requires the creation of a customer account in order to allow Paléo Festival to ensure the smooth running and follow-up of the purchase. To this end, purchasers must log on to any Paléo Festival communication medium, in particular its website or mobile app.

The customer account is personal to each buyer. Purchasers must ensure that the personal data provided is complete and accurate.

Purchasers take all the usual precautions to prevent the disclosure of their password or its misuse by unauthorised third parties.

Purchasers are responsible for notifying Paléo Festival as soon as possible if they notice or suspect any abusive or unauthorised use of their account.

Paléo Festival is not liable, within the limits of legal provisions, for damage caused by misuse or by unauthorised third parties.

1.4 Ticket control, protection against fraud

Paléo Festival checks the validity of tickets at the entrance to the event by electronic means, using barcodes or QR codes. We reserve the right to check the identity of the ticket holder.

The name of the purchaser or ticket holder appears on the ticket. Purchasers must ensure that the data entered is accurate and true. A ticket is reserved for the use of a single person, for a single entry. The purchaser of the ticket will be held responsible if the ticket is used more than once. They are therefore responsible for keeping their ticket(s) in a safe place to prevent theft, falsification, or unauthorised copying.

In the event of theft, loss, or doubt, purchasers undertake to contact the Paléo Festival ticket office as soon as possible (outside Festival dates). The latter will then be able to cancel the ticket and issue a new one. Purchasers may be billed for this service.

If the ticket is lost or stolen during the festival, purchasers must contact the Paléo Festival ticket office (outside Festival opening hours) or, on site, the assistance service. Only if the ticket has not yet been used will this service be able to cancel the ticket and issue a new one. The customer will be billed for this service.

Purchasers undertake to protect the ticket against damage caused by wear and tear, light, damp, or dirt. If the barcodes or QR codes are damaged in any way and the tickets cannot be checked, access may not be authorised. If the problem occurs on site, please contact the Paléo Festival assistance service immediately.

Paléo Festival cannot be held responsible if a new ticket is not printed in time as a result of the above circumstances.

Copying, reselling, modifying, or falsifying tickets is prohibited. Tickets that have been falsified, resold outside the official platform provided by Paléo on its website, fraudulently acquired, or copied (leading to seizure by the competent authorities) are not valid. Paléo Festival reserves the right to refuse all tickets from this purchaser, including non-falsified tickets.

The organiser may refuse entry to a festivalgoer if several prints, reproductions, copies, or imitations of a print@home ticket are in circulation and access to the event has already been granted to the holder of a print, reproduction, copy, or imitation of the corresponding print@home ticket. The organiser is not obliged to check the identity of the person presenting the print@home ticket in order to verify that they are in fact the ticket purchaser, or to check the authenticity of the print@home ticket insofar as the imitation or copy cannot be unmistakably identified as such when checking entry to the event. If the holder of a print@home ticket is refused entry for this reason, there is no right to a refund.

Users of reduced-price tickets (student, AVS or AI rates) must be able to prove their status at all times. If this is not the case, they will be asked to pay an additional amount based on the standard adult ticket price.

Tickets must be kept until the end of the event and presented on request. 

Ticket holders attend the event to which the ticket gives access at their own risk. All exits are considered definitive, except in exceptional cases when a bracelet, which is valid only with the ticket, will be issued.

Any trade in tickets purchased for commercial purposes is prohibited. It may result in the loss of rights and services linked to the ticket, in claims for damages, and in the return of profits earned. Purchasers in breach of this clause may be permanently banned from purchasing tickets.

The resale of tickets is prohibited. Only tickets purchased from an official sales outlet (paleo.ch, Paléo Shop, ticketcorner.ch) are valid.

If you can no longer make it to the Festival, you are welcome to sell your ticket(s) on the official Paléo platform. This platform is available from the spring before each Festival. The exact dates will be published on the official website (www.paleo.ch). Please note that the resale of your ticket(s) cannot be guaranteed under any circumstances.

Any ticket obtained or sold outside the official Paléo platform may be cancelled without notice.

1.5 Cancellation, postponement and refund

In principle, Paléo Festival tickets cannot be refunded, exchanged, or returned.

1.5.1 Change of programme

Paléo Festival’s programme is systematically communicated via its various means of communication, including in the event of changes. Cancellations or programme changes, even at the last minute, are always possible. Such changes do not entitle the holder to a refund or ticket exchange.

In the event that an entire evening is cancelled, tickets may not be reimbursed. However, Paléo Festival reserves the right to decide whether or not to refund or exchange tickets, depending on the circumstances of the cancellation. Paléo Festival will do this provided there is sufficient financial cover to do so.

Open-air events are generally held in all weathers. Particularly unfavourable weather conditions do not entitle the ticket holder to a refund.

1.5.2 Force majeure

In the event that Paléo Festival is forced to cancel or postpone the event due to force majeure or a cause for which it is not responsible, there is no right to reimbursement of the purchase price of the ticket.

Force majeure is understood to mean any external and/or unforeseeable event, beyond the control or actions of Paléo Festival, which makes it impossible or even dangerous to hold the Festival, e.g. terrorist threats, public calamities, war, epidemics, pandemics, fire, floods, strikes, national restrictions, earthquakes, or extreme weather conditions.

It should be noted that if a force majeure makes it financially or technically disproportionate to hold the Festival, Paléo Festival reserves the right to cancel or postpone the event, even if the said force majeure has ended before the start of the Festival but has made it impossible to prepare for or has prevented the construction necessary for the smooth running of the event.

It should be noted that Paléo Festival’s obligations are suspended in the event of a force majeure, and the suspension of obligations is under no circumstances a cause of liability for non-performance of the obligation in question, nor may it lead to the payment of damages or late penalties.

Postponement

If the Festival is postponed, the ticket is valid for the postponed date only. No ticket will be refunded in the event of postponement.

1.5.3 Refunds

If Paléo Festival decides to make a refund, the tickets in question must be presented for reimbursement to the ticket office, following the instructions given on the Paléo website, within a maximum of 30 days of the cancellation/refund being announced. After this period, no refunds will be made.

Paléo Festival reserves the right to deduct any related costs from the total net ticket price.

Provided that the deadline for requesting a refund set by Paléo Festival has been exceeded, any failure to request a refund will be equivalent to a donation by the purchaser to Paléo Festival, it being remembered that Paléo Festival is a non-profit-making association, of which the ticket purchaser is fully aware.

Acceptance of this clause is decisive in the conclusion of the contract. Therefore, ticket purchasers knowingly declare that they wish to donate the amount paid for their ticket in the event that they do not submit a request for reimbursement within the period set by Paléo Festival (above).

1.6 Interruption in ticket sales

Paléo Festival may stop ticket sales at any time without having to justify the reason.

2. Access to the event, behaviour and safety

2.1 Access

Entry to the event is subject to presentation of a valid admission ticket in accordance with point 1 above.

All visitors are required to undergo a security check at the entrance to the event, at the request of the event staff, in particular to check for the presence of prohibited items. This check may consist of a security pat-down and a check of bags or personal belongings. It is specified that unannounced checks may be carried out on the event premises in order to verify compliance with all the provisions of these general terms and conditions.

The following rules apply to access to the site:

All ticket holders under the age of 16 must be accompanied by an adult.

There are viewing areas in front of the main stages and dedicated access for people with disabilities—wheelchair users or not.

It is forbidden to bring the following objects into the Festival grounds, without this list being exhaustive, the decisions of the event staff being taken as proof:

• pyrotechnic objects of all kinds, explosive, flammable, or volatile substances, and, more generally, any object likely to be used as a projectile;
• weapons or objects similar to weapons, all sharp or blunt objects;
• animals of any kind;
• drones;
• professional photographic and recording equipment (excluding pocket or digital cameras or mobile phones);
• drugs—Swiss law prohibits the sale, consumption, and possession of drugs. The cantonal police will be on hand at the Festival and on the campsite to deal with any offenders.

It is forbidden to sell or distribute products of any kind within the event and its surroundings and to organise gatherings without the authorisation of the organiser.

This list is regularly updated on the Festival website.

2.2 Sound and image recording

It is permitted to capture and/or record sound and/or images during the event for private use only. No commercial use may be made of these recordings.

Paléo Festival reserves the right to prohibit any recording, particularly if the artist requests it.

Concerts and areas within the Paléo Festival grounds may be filmed or photographed by the organisers or authorised media. Any person entering the event site expressly consents to the use of their image and voice, free of charge and without compensation, for any and all uses in current and future media.

Video surveillance

Paléo Festival uses video surveillance systems to ensure the safety and security of participants, to prevent and combat any illegal activities, and to protect its staff and property.

Recorded images and videos may include visual representations of festivalgoers. No audio recordings are made. The images captured are only accessible by trained personnel who are strictly authorised to have access.

Images may be shared with the competent authorities, particularly in the event of an incident requiring legal intervention. They are deleted after 7 days of storage, unless ordered by an authority, required by law, or for the establishment, defence, or exercise of legal rights.

2.3 Behaviour and offences

Festivalgoers must follow the instructions of the organisers and their staff (including security personnel, police, and fire brigade).

Ticket holders accept the instructions in the general terms and conditions and the measures (including health measures) that may be imposed by law.

Ticket holders acknowledge that they may be escorted from the event without compensation if they fail to comply with the provisions of these general terms and conditions. Depending on the circumstances and at the sole discretion of Paléo Festival, a permanent ban on entry may be ordered, without compensation. All rights to damages are reserved by Paléo Festival.

Paléo Festival reserves the right to report violations to the authorities.

Paléo Festival may confiscate equipment that is introduced or used in a manner contrary to these general terms and conditions. The equipment may also be handed over to the police.

In the event of a breach of these regulations or of the laws in force, Paléo Festival may impose a ban on festival attendance for the current event. Paléo Festival reserves the right to lodge a complaint with the public prosecutor’s office for violation of this ban.

3. Information

Paléo Festival can offer no guarantee as to the completeness, up-to-dateness or accuracy of the information disseminated via its means of communication, nor can it exclude transmission errors. Paléo Festival cannot be held responsible for any damage or actions that may result. However, Paléo Festival will do its utmost to ensure that the data and information published on its website or mobile app are always exhaustive, up-to-date, and accurate.

Users and ticket purchasers acknowledge in particular that Paléo Festival can give no guarantee as to the content published on third-party websites or means of communication.

4. Intellectual property

The entire content of the Paléo Festival website and its mobile apps is the property of Paléo Festival and is protected by applicable intellectual property rights (copyright, etc.).

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

Paléo Festival retains ownership of all intellectual property rights to the photographs, presentations, studies, drawings, models, prototypes, etc. produced with a view to providing the services offered. Their reproduction or use is forbidden without the express, written, and prior authorisation of Paléo Festival, which may also make such authorisation conditional upon financial consideration.

Any download or copy of a page or part of the Paléo Festival website or its mobile app may only be made for strictly personal use.

5. Data protection

Paléo Festival, as data controller, collects and processes personal data in accordance with its privacy statement.

6. Characteristics of communication networks

Purchasers and users of the Paléo Festival website, its mobile apps and/or other media are assumed to be familiar with electronic means of communication (website and mobile app) and to be aware of the data security risks associated with their use. They consider themselves fully informed of the risks inherent in the use of telecommunications networks. It should be noted that the transmission of data by communication networks is only relatively reliable, and Paléo Festival cannot be held responsible in the event of:

• misappropriation of data;
• intrusion by unauthorised third parties on the services offered;
• computer-related offences;
• network saturation.

The services offered by Paléo Festival on its internet site or through its other media may be subject to interruptions, scheduled or otherwise. Paléo Festival cannot be held responsible for any unscheduled interruptions.

Users undertake to make only legally acceptable use of these electronic means. The Paléo Festival website is understood to be the official website supplemented by any other IT platform used by Paléo Festival for its online ticketing, in particular its downloadable online application.

7. Limitation of liability

Paléo Festival excludes all liability for personal or material damage arising from the organisation of the event or its running.

In particular, the following limitations of liability apply:

The programme communicated by Paléo Festival is subject to change.

Paléo Festival makes every effort to provide the best possible information to users of its website. However, it cannot absolutely guarantee the accuracy, completeness, and veracity of the information presented.

Paléo Festival is not liable for damage resulting from telecommunication errors, technical problems, system failure, or unlawful manipulation of the computer systems involved, irrespective of the place and form of the alteration. Furthermore, any liability for damage caused by malfunctions, interruptions, or overruns of the computer system is excluded.

Paléo Festival is not liable for any direct or indirect damage arising from the services or information offered on its website, except in the case of gross negligence or wilful misconduct for which it is responsible.

Liability for damage caused by links to other websites is also excluded. Paléo Festival stresses that other Internet sites unknown to Paléo Festival may cause problems, and declines all responsibility for the content, products, and other services provided by these sites.

The information provided on the Paléo Festival website is for private use only and is intended to provide information to persons who may attend the Festival. Users are advised that the information may be modified at any time without notice.

Paléo Festival provides its services within the framework of its commercial and entrepreneurial resources and foreseeable requirements in a diligent manner.

8. Modifications, safeguard clause

Paléo Festival reserves the right to adapt and modify its general terms and conditions at any time.

Modifications to the general terms and conditions will be communicated in an appropriate manner, in particular by publication on the Paléo Festival website. Regular consultation is therefore recommended.

The possible nullity or inapplicability of certain clauses of these general terms and conditions shall in no way affect the validity of the other clauses of these general terms and conditions.

9. Applicable law

This contract is governed exclusively by Swiss law. The place of jurisdiction is the domicile of Paléo Festival.

This document is dated 15 November 2021.

Contact us:

Paléo Arts et spectacles
Rte de St-Cergue 312
CP 1320
CH - 1260 NYON 1

E-mail: tickets@paleo.ch
Telephone: +41 22 365 10 00