Any specific questions? Please contact the Information stall on the right after the main entrance. Our team has the answers to everything from concert schedules to the meaning of life.

  • Payment and withdrawal

    Bye Bye Cash

    New this year thanks to BCV! Payments can only be made by card or app (Maestro, Postcard, TWINT, Visa, Mastercard, Apple Pay, Google Pay, V Pay, or Revolut) at all festival outlets (bars, stands, restaurants, etc.). The system is as simple as when you pay for something at any retail location. There's no stopping progress!

    Don't have a card or don't want to pay with a card or app? No problem! Kiosks will be available for you to deposit cash onto a prepaid type card, valid at all festival outlets.

  • Left luggage

    The Information counter (on the right after the main entrance) and the campsite reception provide a fee-paying left luggage service.

    Information counter: CHF 3.- per item and per day.

    Campsite reception: CHF 3.- per item.

  • Young audiences

    Exemption from payment

    Paléo is often a family thing. This is why free admission is offered to children under the age of 12. Children and teenagers between the age of 12 to 18 benefit from the student price. Children under compulsory school leaving age are not admitted to the Festival site after 22:00 in accordance with local laws and police regulations, unless accompanied by a parent or under the supervision of an adult. Moreover, access to the campsite will be refused to young people under the age of 16 who are not accompanied by a parent staying in the campsite.


    Situated in the "Entre Deux Mondes", next to the "Info environnement" stall, the stand Esprit Sage-femme "Bar à Bébés" (Midwife Spirit “Baby Bar”) is available to mothers and their young children (0 to 4 years). For example, they will be able to:

    • Breast-feed or express their milk in a calm and peaceful setting with disposable equipment at hand. All milk are refrigirated until the end of the concerts.
    • Use the nappy-changing table and receive free nappies/diapers (sizes mini to maxi), as well as organic care products.
    • Borrow ESF baby carrier scarves against a deposit or a pushchair.

    In addition, the stall includes a protected area in order to provide an emergency obstetrics service, should the need arise.

    NB. We would remind you that, in spite of the availability of this service, an open-air festival is not a suitable environment for very young children and would strongly recommend parents not to bring them to the event.

    Day nursery "La Luciole" (until 8 years old)

    Located on the banks of the river, away from large crowds, the "La Luciole" daycare centre offers free games and entertainment for children up to 8 years old. Parents can leave their children there for up to three hours, as soon as they are clean. On the program: treasure hunt, juggling, boom, crafts and many other activities. Because it's not just adults who leave with sparkles in their eyes!

    Open every day until 22:00.

    Children’s play area "Mielimélo" (6 to 12 years old)

    Intended for children aged 6 to 12 years old - and those who have managed to keep their childish spirit - this intergenerational play area is situated inside La Ruche. Conceived, created and brought to life by a team of juniors aged 14 to 18 and adults, Mielimélo offers games, workshops and all sorts of shows. A colourful place where relaxation, encounters and open-mindedness are actively encouraged, for adults and children alike!

    Open every day until 22:00.

    La Plage (12 to 18 years old)

    Sand, palm trees and deckchairs, it's hard to believe you're at Paleo! And yet, nestling right next to the HES-SO area is La Plage, a convivial and welcoming space dedicated to teenagers from 12 to 18 years old. Entertainment and games are all on the programme, alongside a bar that features non-alcoholic drinks at low prices. Drink without ruining yourself, that's the winning formula for basking in the sunshine under the coconut trees!

    Open every day until 02:00.

  • Wi-Fi network and recharging mobile phones


    Paléo offers visitors a free Wi-Fi network. You will be able to access the Wi-Fi for up to 30 minutes.

    Recharging your mobile phone

    You can recharge your phone at a special recharging counter for free at the Romande Energie stall, located behind La Terrasse. For campers, a charging point is available at the Campsite reception point (CHF 1.- / charge).