Ticketing

Are you a flex voucher holder?

The deadline for redeeming your booking code was Tuesday 25 March 2025, however we have extended this deadline. The choice of day is no longer guaranteed. 

How do I use my flex voucher? 

• Take your booking code with you. This can be found on your flex voucher, which you can download from your Paléo customer account.
• Access our webshop via the button below.
• Choose the day of your choice and add it to your basket.
• Before you pay, enter your flex voucher booking code in the "Gift vouchers" section.
• Check that the deduction has been made correctly and proceed to payment (even if it is CHF 0.-). 

Exchange your flex voucher

What is it? 

The flex voucher is a voucher with a booking code. Once the programme is published, you can exchange your flex voucher for a ticket for the evening of your choice. A guaranteed ticket for the day you choose! 

This offer was exclusively available during the Christmas offer, which is now closed. It was held from 3 to 20 December 2024.

You bought your tickets on Ticketcorner.ch?

Your tickets will be delivered by the end of April. You will receive an e-mail as soon as your tickets are ready to be downloaded on the Paléo Tickets application.

The Festival is free for children under 12. More info.

Children

Children up to the age of 12 are admitted free of charge. Children from the age of 12 pay the student tariff.

Reduced tariff

The teenagers (12 to 17), the students, the apprentices, the senior citizens, the disabled and the unemployed, in Switzerland or abroad, are entitled to the reduced tariff. They must be able to prove their identity/status on entry to the Festival.

Would you like to change your reduced rate ticket into an adult ticket? You can pay the supplement by contacting us by email at tickets@paleo.ch or directly at the "Accueil" (opposite the main entrance) every day during the Festival from 10.00 to 22.00. Payments can only be made by card.

Handicapped persons

A disabled person must be in possession of a ticket. Their helper is admitted free of charge. There’s no need to ask for an invitation, both people enter with the same ticket. In the event of a non-definitive exit from the site, both must obtain a pass-out mark.

The Paléo Festival 2025 ticketing is several key moments throughout the year:

• Christmas offer - December 3 to 20, 2024
  Sale of:
  - Flex vouchers _{^{(only available during the Christmas offer)}}
  - Personal Festival passes
  - 6-ticket packs _{^{(only available during the Christmas offer)}}
• Announcement of 2025 Festival programme - March 18, 2025
• Flex voucher usage period - March 19 to 25, 2025
  Flex voucher holders redeem their voucher and pick up the desired day ticket before the official ticket sales opens.
• Official ticket sales - March 26, 2025
  Sale of:
  - Day tickets
  - Personal Festival passes
• Ticket market - from April 2, 2025
  Opening of the official and secure ticket resale platform (closing a few days before the Festival)
• Last minute ticket sales - Festival week
  Every morning of the Festival, 1'500 tickets go on sale for the same evening.

Your tickets and passes will be delivered on the Paléo Tickets mobile app – a system that is both simple and secure. 

• Please note that the purchasing process is done on paleo.ch or at your usual points of sale. Only the delivery of the tickets (and not the purchase!) is done on the Paléo Tickets app.
• Your tickets remain transferable!
• All instructions will be sent to you by e-mail, as soon as you have purchased your tickets.
• A tutorial is integrated in the app! You will be guided step by step through the process when you first use it!
• This system is already in use at many Swiss and international sports and cultural events. 

Check it out, it’s straightforward and easy! 

More info here

Don't be fooled by secondary platforms

The Fédération romande des consommateurs (FRC, the consumer federation for French-speaking Switzerland) receives complaints daily from people who feel they were cheated when they bought tickets online. Paléo Festival Nyon is a partner of the FRC (Romande Consumer Rights Federation) for its work against ticket touting. Make sure you are on the site of the authorised ticketing office!

More tips from the FRC

What does Paléo do to fight against the secondary ticketing market? More info here