Ticketing

Only on www.paleo.ch – No tickets sold on site. 

• When? Every morning of the Festival at 10 a.m. (for the same evening).
  • E.g. Tuesday morning → tickets for Tuesday evening.
• Virtual waiting room: opens at 9:45 a.m.
• Limit: 2 tickets per order
• Accepted payment methods: Visa/Mastercard, Twint, Apple Pay and Google Pay 

New! Random queue system 

To give everyone a fair chance to get tickets, a random queue system has been set up. 

1. 9:45 a.m.: Virtual waiting room opens
2. 9:55 a.m.: Waiting order randomly assigned to those present
3. 10:00 a.m.: Sales begin 

Join the waiting room between 9:45 and 9:55 a.m. for a fair chance.
Do not refresh the page.
Entering after 9:55 a.m. = automatic placement at the end of the queue in order of arrival

Be prepared:

• Check your Paléo customer account login details or create your Paléo account before 9:00 a.m.
• Check your payment method:
  • Cards activated for online payments
  • 3D Secure function activated
• Use only one device, browser or tab to avoid errors

Before you arrive at the Festival, make sure you have retrieved/downloaded your tickets!

All tickets/passes purchased from paleo.ch or Ticketcorner must be downloaded onto the "Paléo Tickets" mobile application to be valid! Information on how to download your tickets has been sent to you by email.

Paper/pdf ticket

Do you have a paper/pdf ticket? Some partner tickets are only available in paper/pdf format. They cannot be downloaded from the "Paléo Tickets" app.

Need help?

Contact our ticketing service.

Are you a flex voucher holder?

The deadline for redeeming your booking code was Tuesday 25 March 2025, however we have extended this deadline. The choice of day is no longer guaranteed. 

How do I use my flex voucher? 

• Take your booking code with you. This can be found on your flex voucher, which you can download from your Paléo customer account.
• Access our webshop via the button below.
• Choose the day of your choice and add it to your basket.
• Before you pay, enter your flex voucher booking code in the "Gift vouchers" section.
• Check that the deduction has been made correctly and proceed to payment (even if it is CHF 0.-). 

Exchange your flex voucher

What is it? 

The flex voucher is a voucher with a booking code. Once the programme is published, you can exchange your flex voucher for a ticket for the evening of your choice. A guaranteed ticket for the day you choose! 

This offer was exclusively available during the Christmas offer, which is now closed. It was held from 3 to 20 December 2024.

The Festival is free for children under 12. More info.

Children

Admission to the Festival is free for children under 12 accompanied by an adult. There are no ‘child’ tickets; simply show proof of age with an ID at the Festival entrance, if requested. Children aged 12 and over pay the student tariff.

Reduced tariff

The teenagers (12 to 17), the students, the apprentices, the senior citizens, the disabled and the unemployed, in Switzerland or abroad, are entitled to the reduced tariff. They must be able to prove their identity/status on entry to the Festival.

Would you like to change your reduced rate ticket into an adult ticket? You can pay the supplement by contacting us by email at tickets@paleo.ch or directly at the "Accueil" (opposite the main entrance) every day during the Festival from 10.00 to 22.00. Payments can only be made by card.

Handicapped persons

A disabled person must be in possession of a ticket. Their helper is admitted free of charge. There’s no need to ask for an invitation, both people enter with the same ticket. In the event of a non-definitive exit from the site, both must obtain a pass-out mark.

What is it? 

The Festival pass is a personal and non-transferable pass for the whole week of the Festival (mandatory wristband from the 1st day of the Festival). The person who gets the wristband for the Festival pass is the only person to benefit from the pass. 

How does it work? 

Easy! Download the pass ticket in the Paléo Tickets app. On the first day of the festival, the holder of the Festival pass is given a personal and non-transferable wristband, which is used as an entrance ticket every day.

Get your bracelet at the "Accueil" opposite the main Festival entrance on : 

• Saturday to Sunday 19-20.07 from 10 a.m. to 6 p.m.,
• Monday 21.07 from 8 a.m. to 8 p.m.
• Tuesday 22.07 from 8 a.m. to 2 a.m.*
• Wednesday to Sunday 23-27.07 from 10 a.m. to 2 a.m.

*Tuesday 22 July is the first day of the Festival, so there is usually a longer wait at the "Accueil". We recommend planning ahead or coming on Saturday 19, Sunday 20 or Monday 21 July.

Warning: this bracelet is not transferable and will not be replaced if lost or stolen.

Those holding the Festival passes will be admitted free of charge:

• to the open-air swimming pool in Nyon, which is situated at the lakeside on the road out to Geneva
• to the Roman Museum (Nyon), the Musée du Léman (Nyon) and the Swiss National Museum (Château de Prangins)

To access these offers, the bracelet is not enough. Please present your pass from your "Paléo Tickets" app.

Your tickets and passes will be delivered on the Paléo Tickets mobile app – a system that is both simple and secure. 

• Please note that the purchasing process is done on paleo.ch or at your usual points of sale. Only the delivery of the tickets (and not the purchase!) is done on the Paléo Tickets app.
• Your tickets remain transferable!
• All instructions will be sent to you by e-mail, as soon as you have purchased your tickets.
• A tutorial is integrated in the app! You will be guided step by step through the process when you first use it!
• This system is already in use at many Swiss and international sports and cultural events. 

Check it out, it’s straightforward and easy! 

More info here

Don't be fooled by secondary platforms

The Fédération romande des consommateurs (FRC, the consumer federation for French-speaking Switzerland) receives complaints daily from people who feel they were cheated when they bought tickets online. Paléo Festival Nyon is a partner of the FRC (Romande Consumer Rights Federation) for its work against ticket touting. Make sure you are on the site of the authorised ticketing office!

More tips from the FRC

What does Paléo do to fight against the secondary ticketing market? More info here