FAQ Paléo Tickets
Your tickets and passes will be delivered on a mobile app, a system that is both simple and secure.
What is Paléo Tickets?
Paléo Tickets is a mobile ticketing app available on the Apple App Store and Google Play stores. Its aim is to secure your tickets and make them digital. It allows you to store tickets purchased via the official ticketing service on paleo.ch.
A digital Paléo ticket is a totally secure ticket that you receive on your Android or iOS smartphone thanks to the Paléo Tickets mobile app.
Thanks to Paléo Tickets, ticket security is improved and the opportunity for fraud is reduced. All tickets in your Paléo Tickets app are unique and valid. They remain transferable to other people.
It’s super easy!
Once you’ve purchased your ticket on paleo.ch, you will receive a link by e-mail to download the Paléo Tickets mobile app. You can download it from the App Store if you have an iPhone or from Google Play if your smartphone runs on Android.
Once you've downloaded the Paléo Tickets app, log in by entering your e-mail address. You will then receive a verification code. Enter this code and retrieve your tickets. Please make sure to use the same email address as when you purchased your tickets.
Once you are logged in, you will automatically find your tickets in the app! A piece of cake!
No, your digital Paléo tickets can’t be printed. They’re secure and only valid if stored on your mobile phone, and they cannot be transferred to a computer.
No worries! Just install the Paléo Tickets app on your new phone. Log in with your email address and you’re all set!
Please check that you have entered your email address correctly. To get your tickets, you have to use the same email address that you used to purchase the tickets. If you need to log in with a different email address, log out of the app and log in again with the correct email address.
Yes, it’s perfectly normal!
Your barcode is securely stored and you won’t see it when you receive the ticket.
The barcode will be displayed when your ticket is activated, usually a few minutes or hours before the doors open on the day of the event. The barcode can also be displayed when you enter the Festival using Bluetooth technology. Activate Bluetooth on your phone and walk up to the Festival entrance and the barcode will appear.
If you don’t have a smartphone, you can ask someone you know to download the Paléo Tickets app for you on their own smartphone. All you have to do is connect to their phone with your e-mail address.
You don’t have friends or a relative with a smartphone? Please contact tickets@paleo.ch.
How can I forward tickets to friends or relatives?
Sure you can!
You can send your digital Paléo tickets to your friends and family in total security thanks to the app’s forwarding feature. Select your ticket in the Paléo Tickets app, then use the "Send" button.
You can send a ticket even if the person hasn’t downloaded the application yet!
If you send a ticket to someone who doesn’t have a Paléo Tickets account, they’ll receive an email inviting them to download the Paléo Tickets app.
If they already have a Paléo Tickets account, they’ll receive a notification, and the ticket will appear in their app.
Yes, a ticket can be forwarded to a new person (or returned to the sender) after receipt.
In the “Transfers” tab you’ll find a list of all tickets sent and received, with the name of the sender or recipient.
We recommend you forward the tickets to your friends and relatives so that they can choose when to arrive. If they don’t have a smartphone, you can keep the tickets on your phone.
You can, and that's the whole point of the 6-ticket pack! All you have to do is send the days you want to your friends and family using the Paléo Tickets application.
The pass is personal. The pass is checked and exchanged for a wristband on the first day of the event.
No worries!
If you’re going to the Festival with friends or relatives who don’t have a smartphone, you can keep the tickets on your own phone and enter the Festival together!
If you think you’ve received a ticket from someone you know, but you’ve never been notified by email, check your spam folder and contact the sender. The person can cancel the current ticket transfer and then resend it to you.
Yes, you can cancel the transfer of a digital Paléo ticket before it reaches the recipient. Note that a person will receive the ticket when he/she logs in and opens the Paléo Tickets app.
If you accidentally send the ticket to the wrong email address, you can cancel and resend the ticket to the correct email address.
Be careful though! Once the transfer is through, it’s no longer possible to cancel it.
Immediately after sending a ticket, it’ll go to the “Transfers -> in progress” tab. It’ll be marked as “in progress” until your ticket is received by the recipient.
As a reminder, the resale of tickets is forbidden. Only tickets bought in an official points of sale (paleo.ch, Paléo Shop, ticketcorner.ch) are valid. If you can no longer attend the Festival, you can either pass it on to a friend or offer it for resale on the official Paléo resale plateform. This platform is active from the spring before each Festival. The exact dates will be published on the official website www.paleo.ch. Please note that the resale of your ticket(s) cannot be guaranteed.
You'll be asked for your first name, last name, address and e-mail address. This data is stored securely and will only be used for your identification in the app. Your data will never be passed on to third party companies. Location and Bluetooth services are not mandatory. However, we recommend that you authorise them on arrival at the Festival to faciliate access to the event.
As with any app, you can decide whether or not to accept notifications. Please note that Paléo will only send you notifications related to your ticket/evening at the Festival.
How do I enter the Festival?
Your phone battery needs to be charged. That’s about it!
Nah, no need! If you have your tickets on the app, you won’t need an internet connection to activate your digital Paléo tickets when you enter the Festival.
Easy-peasy!
Simply open the Paléo Tickets app on your mobile device and present your ticket with the barcode to enter the Festival.
The barcode will usually be displayed a few minutes or hours before the doors open. You won’t see a barcode until the activation time.
The barcode can also be displayed when you enter the Festival using Bluetooth technology. Activate Bluetooth on your phone and walk up to the Festival entrance and the barcode will be displayed.
Sorry, no. Screenshots of tickets won’t be accepted, but more importantly, they won’t work. Tickets must be presented in the Paléo Tickets app.
Copies of barcodes presented through third-party apps, screenshots or printouts won’t be accepted.
Yes, you can forward tickets at any time.
No problem! If you have downloaded your tickets from the Paléo Tickets app, your tickets can be displayed without an Internet connection.
Make sure you arrive at the venue with a charged battery. You won’t be able to show your tickets if it’s empty.
In case of emergency, a reception service will be available at the Festival entrance.
You can also log in with your login details on another phone to retrieve your ticket and possibly transfer it to a friend’s account. In this way, you can retrieve your ticket and your friend’s tickets from the same phone and account.
No, the Paléo Tickets app is only used to store tickets for Paléo Festival Nyon.
The Paléo Tickets app doesn’t yet serve as a ticket purchasing app, but only as secure storage for tickets purchased on paleo.ch.
Please contact ticketing customer services at tickets@paleo.ch.
